Business processes and their management are fundamental to the performance of every modern organisation, and they are referred to within a number of management system standards. But many of the concepts are often poorly understood, badly explained and ineffectively applied. Peter Fraser established Process Principles Limited to promote a more practical view of business process management and how it can be applied to everyday operations.
After a career in commercial software systems development (including: designing and developing the original “DRAMS” Distillery Records And Management System for Invergordon Distillers and an integrated contract management system for a major construction group), he spent six years as a Managing Consultant with KPMG before founding his own company Mandos Software to provide a means of defining and communicating business processes in a clear and concise format using RACI methodology.
“Peter Fraser is the only person I have ever worked with who has made process mapping fun – his approach is simple, fresh and effective and far from the simplicity being a limiting factor, it actually enhances the power of the map. Thoroughly recommended”. Still the best process mapping tool I have come across. [Digital Programme Manager, International Oil and Gas Company]
Having worked with many programs, author’s simple interface and focus on delivering functionality without unnecessary bells and whistles is brilliant. You have a good product I would recommend to anyone. [Drilling Manager, Norwegian Oil Company]
The real benefit is that the system gives everyone who is involved a clear picture of what they have to do and how they interact with others, whether individuals, departments or external organisations.” [Local Government Emergency Planning Manager]
He has wide experience in public and private sector organisations in a range of industry sectors in the UK and overseas. He designed and delivered Quality Management modules for an MSc in Project Management and is a published author on business process management and management systems design. He was a leading contributor to the Chartered Quality Institute’s last revision to its Body of Quality Knowledge. He was a member of the CQI’s Standard Development Group (SDG) and a leading member of the team which produced the CQI’s paper on the future of ISO9000 (later the UK position paper to ISO).
He was voted Quality Practitioner of the Year 2014 (award sponsored by Wood Group PSN), and SQMC Quality Professional of the Year in the same year. See Peter’s presentation at RGU’s Business School for World Quality Day; and a precis of his talk to the North of Scotland branch of the CQI on The Future of the ISO9000 Series of Standards. Over the past number of years he has written a series of articles on management systems and on business process management, definition and communication for the CQI’s Quality World magazine and for e-Quality Edge, the magazine of the South African Quality Institute.
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